Engaging ideas, transforming minds
Engaging ideas, transforming minds

We don’t actively support Internet Explorer

It appears that you are using Internet Explorer, which has been discontinued by Microsoft. Support has ended for versions older than 11, and as a result you may face security issues and other problems when using it.

We recommend upgrading to a newer browser such as Firefox, Google Chrome, or Edge for a much better experience across the web.

While this site may work with Explorer, we are not testing and verifying it, so you may run into some trouble or strange looking things.

Canadian Scholars
266 pages
6.75 x 9.75 inches
December 2020
Print ISBN: 9781773382104


Written for case managers working in health and human services, this practical guide addresses the need for more progressive and compassionate ways of working with others. Introducing innovative strategies for working with people that challenge the status quo, the book reconsiders old forms of social casework in favour of empowerment approaches that incorporate individual systemic advocacy. Patricia Spindel covers the history of case management, traditional approaches and their critiques, barriers to an empowerment approach, the ethical issues of labelling, stereotyping, stigmatization and pathologizing, and key empowerment philosophies and the research that supports them.

This guide provides concrete methods that will help readers put principles of empowerment philosophy into practice. With practical case studies and questions for reflection featured throughout the chapters, it is well suited for human services, social services, and social work programs in colleges and universities in Canada.


  • offers a practical "how to" for developing an empowerment plan and deals with common issues in practice, such as projection, countertransference, and transference
  • includes core concepts of empowerment and methodology for building individual and community capacity and competence
  • provides students with case studies from the field and questions to encourage reflection

Table of Contents

Chapter 1: Introduction to Empowerment in Case Management

Chapter 2: Common Critiques of Traditional Case Management and Social Casework

Chapter 3: What Are Case Management Service Users Saying?

Chapter 4: Symbolic Communication, Resistance, and Why Case Management Needs Redefinition

Chapter 5: Key Empowerment Philosophies and Research Support

Chapter 6: The Practice Of Empowerment-Oriented Case Management

Chapter 7: Ethical Considerations in Empowerment-Oriented Case Management Practice

Chapter 8: Empowerment-Oriented Communication

Chapter 9: Building Individual and Community Capacity and Competence

Chapter 10: Advocacy as an Empowerment Strategy



Purchase Options